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Choosing a Browser

Oranum.com can be visited using any of the most popular browsers, e.g.: with Google Chrome, Mozilla Firefox, Opera and Safari.

It is recommended that the latest versions of these browsers are used at all times. Regular updating does not only contribute to better user experience, but increases security as well.

Does OranumCam Run on MacOS?

OranumCam standalone version is available on macOS as well. If you run into any issues and errors during installation please be sure to check the Installation Issues section of this page.

Click on the yellow ‘Download OranumCam’ button in the ‘Home’ menu of your account to download the installation file. Once the download finished, double click on the downloaded OranumCam .dmg file. A window will open, where you will need to click on the OranumCam OS X Installer icon to begin the installation.

This will start the application installation where you will need to follow through the steps described there. Once this is done, you may find OranumCam installed in your applications folder.

Installation Issues

Be sure you are logged in with an admin user. To view your rights on Mac OS X follow these steps:

From the Apple Menu, select System Preferences.
In the System Preferences window, select Users & groups (Accounts).
Select your user account and then view the right panel. If Allow user to administer this computer is not checked then you don't have admin rights.
If you get an error message that says the program cannot be opened because it wasn't downloaded from the Mac App Store, you need to do the following:

Open Finder > Applications > System Preferences > Security & Privacy > General tab or search for Security & Privacy in Spotlight.
NOTE: If prompted, click on the Lock icon on the left corner of the window and enter your Administrator Username and Password.
Step 2: Set Allow apps downloaded from to Anywhere.


If the computer is running on Catalina or above and the Anywhere is not visible. You can enable it following these steps:

Be sure to exit System Preferences on your Mac.
Search and open in Spotlight: Terminal

Type of the following command syntax: sudo spctl --master-disable .
Hit Return
Authenticate with an admin password.
Hit Return.
Exit Terminal.
Click on System Preferences on your Mac Dock.
Choose Security & Privacy.
Tap the lock at the bottom left of the screen.

Enter your password to unlock Security and Privacy.
Choose the Anywhere under Allow apps downloaded from. Prior to making the change, this option wasn't available.
Click the unlocked lock to keep the change.

Setting up the camera and Microphone

1.) Verify that the device is plugged into your computer.

Based on our experiences, Logitech cameras work well on Mac with our OranumCam software.

2.) Make sure you allow access to the camera and microphone for OranumCam in the pop-up when you are starting the application.

If the pop-up is not appearing, you can do it manually this way:
Open Security and Privacy by searching in Spotlight. Go to the Privacy tab. Enable access to OranumCam in Camera and Microphone menus.

3.) It is also recommended to have the latest camera driver installed for your camera. They are included with the camera or may be downloaded from Mac App store.

However, most cameras can be used without drivers as well.

4.) Before logging in, make sure to select your camera source as a Cam Device and Audio Device on the OranumCam login screen.

If you have no audio signal after logging in, you may check your active microphones in: Finder > Applications > System Preferences > Sound > Input menu. Or search for Sound in Spotlight.


You can also set the volume level here with the Input volume slidebar.

Camera Problems

Basically, Logitech cameras work without driver on MAC.


No Image
Please note that the minimum required MAC OSX version is 10.14. With older versions the camera image might not appear at all.

Slow Camera Image
Slow camera image is mostly the result of connection problems or low upload speed.

Your camera quality may also decrease with high/overloaded processor or memory use. You may see more about CPU and memory usage at Finder > Applications > Utilities > Activity Monitor. Or by searching for Activity Monitor in Spotlight.

In the Activity Monitor click on the CPU and System Memory tabs where you can see the actual use of your CPU and memory. If they are above 80% it can also result in camera problems too. To fix this, please close every unnecessary application to reduce the load on your system. If that does not help, you need to upgrade your computer.

If your camera image appears pixelated while you are online, it might be because the camera is used on other pages as well. Make sure you close all other pages and applications (such as Skype or other similar apps) that could be using your camera.

Make sure to disable camera on Support Chat and Skype, or other similar apps
Perhaps wifi is being used for connection. Switch to ethernet cable

Cookies

Our site (as most websites on the Internet) uses the browsers to store certain files in the cache folder, and utilizes cookies and JavaScript. These features should be turned on in your browser.

To enable Javascript in Safari, for example, please choose the Safari menu, then click on Preferences. From the Security dialogue box, choose Enable Javascript.

To allow cookies in Safari, please choose the Safari menu, then click on Preferences. In the Privacy dialogue box, from the Block Cookies option, select 'Never'.

In Firefox, this can be easily set up by clicking on the Firefox menu, then on Options > Privacy menu, by selecting 'Firefox will Remember history'.

In Chrome you may do the same under Options > Under the Hood menu by clicking on the 'Content settings...' button.

These settings are on by default, but in case you have any problem with this, contact our Online Support.

Private Browsing

Browsers nowadays offer a so-called 'private browsing' option, which disables the saving of your browsing history, turns off plug-ins, JavaScript and so on.

Since the disabling of such features may hamper the user experience, it is recommended NOT to use these private browsing options.

Again, private browsing is off by default and can be activated intentionally. A more thorough description of this feature may be found on this website.

Connection Speed

The minimum required connection is 1500 kbps (1.5 Mbps) international uploading and 2000 kbps (2.0 Mbps) international downloading speed.

In case you experience problems with connection speed, such as camera images take too long to load, or they are not continuous, it is recommended that you check your Internet connection speed. You may check your connection speed towards our servers here.


If the measured bandwidth is too low or lower than what is should be based on the contract/plan with your ISP (Internet Service Provider), first it is recommended that you check all running applications on your computer, see if any of them is using the connection (e.g.: torrent clients, instant messenger programs, etc.).


It is also worth checking the websites you have open in other browser windows/tabs, since audio/video streaming (e.g.: YouTube) may use up some part of your bandwidth. Turning these programs and websites off may have a positive effect on your browsing experience.

Clearing Cache and Cookie Files

These settings are on by default, but in case you have any problem with this, please feel free to check out this web page, or contact our Online Support

If you experience problems with logging in (e.g.: after entering your password you get back again to the log in page or cannot navigate between pages on the site), it is recommended to delete the files in the cache folder and the cookies from your browser.

If you use Firefox, please click on the Firefox menu- once the browser is open – then click on Tools > Clear Recent History. Expand 'Details' if necessary, set the 'Time range to clear:' option to 'Everything', and select 'Cache' and 'Cookies' (you may also tick additional checkboxes). Then, click 'Clear Now'.

In Safari, this may be done if you open Safari menu, then on History -> Clear History.

Also, you can reset Safari if you click on Safari tab and 'Reset Safari...' option.

In Google Chrome you may open Options > Under the Hood menu, and click on 'Clear browsing data' button. Please verify the time interval to 'the beginning of time' and that both 'Empty the cache' and 'Delete cookies' are selected.

For other browsers, kindly refer to this page, where you can find detailed description as to how to perform this process.

Firewall and Antivirus Application(s)

Firewall and antivirus applications at times significantly slow down or even block your stream. We recommend disabling these applications while you’re working as a performer online.

The Mac operating system has a built-in firewall that provides security by limiting or preventing access to your Mac from the Internet.

This article will show you how to disable the Mac’s firewall. To learn how, follow the steps below:

Step 1: Click the Apple icon then select the System Preferences… option.

Step 2: When the System Preferences screen appears, click Security & Privacy.


NOTE: There are some cases wherein the Security & Privacy is locked. Unlock it by clicking the Lock icon. Enter your Mac’s Administrator Username and Password when the prompt appears, then click Unlock.


Step 3: Under Security & Privacy, select Firewall then click Turn Off Firewall or Stop (the layout and labeling varies on different MAC OS versions)


Your Mac’s built-in firewall should be disabled now.

NOTE: If you’re using a third party firewall, contact the developer of the firewall and ask for assistance on how to disable it.

Running Remote Support file

When visiting the Online Support, our Admins might have to connect to your computer to help you resolve an issue. In such cases, they will send you a link from where you can download and run a OranumCam Remote Support file.

To open TeamViewer, please do the following things:

Download from the link we send you on the support chat
Open Downloads folder on the Dock bar or via Spotlight
Double click on 'TeamViewerQS.zip' and wait until the 'TeamViewerQS' application appears in folder
Double click on 'TeamViewerQS' and click on 'Open' if the security prompt window comes up
To be able to run this file however, you might need to make some changes to your Security & Privacy settings. To do this:

Step 1: Open Finder > Applications > System Preferences > Security & Privacy > General tab or search for Security & Privacy in Spotlight.

NOTE: If prompted, click on the Lock icon on the left corner of the window and enter your Administrator Username and Password.

Step 2: Set Allow apps downloaded from to Anywhere.

Alternatively if you are logged in as an Administrator, you can allow opening the remote support application separately when clicking on it.

Once the file is open, you will have to provide the ID and Password shown on the small window to the Admin on the Online Support Chat and leave the small window open for the Admin to connect to your computer.

Uninstall OranumCam Software on Mac

Open a Finder window and click on 'Applications' in the sidebar. Drag-and-drop the application’s icon to the trash can icon.

Alternatively, you can do the same on the Launchpad interface and drag-and-drop the application’s icon to the trash can from there.

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